Privacy Policy

Effective Date: 21/03/2019
Last Updated: 05/11/2025

This Privacy Policy explains how Asvayuk Technologies PTY (“we,” “us,” “our”) collects, uses, discloses, and protects personal and business information when you use our LayraERP software and related services (“Services”), whether accessed through our website, desktop, or mobile applications.

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

a. Personal Information
When you register or use our Services, we may collect:

• Name, email address, phone number, and company name

• Job title or role

• Billing and payment details (for SaaS subions)

b. Business Data
When you use the ERP/CRM platform, we may collect and store:

• Customer records, contacts, leads, and sales data

• Project, task, and workflow information

• Inventory, invoices, and transaction records

• Any files or documents uploaded to the system

c. Technical Data
Automatically collected data may include:

• IP address, device type, browser type, operating system

• Access times, login history, and usage activity

• Cookies and tracking technologies (for session management and analytics)

2. How We Use Information

We use collected information to:

• Provide, maintain, and improve the ERP/CRM Services

• Customize user experience and system preferences

• Process billing, payments, and subions

• Communicate updates, notifications, and service-related information

• Offer customer support and resolve technical issues

• Ensure data security and prevent fraudulent access

• Comply with legal and regulatory obligations

3. Data Storage and Security

Your data is stored on secure servers located in [Insert Region/Hosting Provider].
We implement industry-standard security measures such as SSL encryption, firewalls, and regular audits.
Access to data is restricted to authorized personnel only.
We conduct regular security reviews to protect against data breaches or misuse.

Note: While we take strong measures to protect your data, no digital system can guarantee 100% security. Users are encouraged to maintain strong passwords and enable two-factor authentication (if available).

4. Data Retention

We retain your data for as long as your account is active or as needed to provide our Services.
After account termination, we may retain certain records for legal, tax, or compliance purposes for a limited period.

5. Sharing and Disclosure of Information

We do not sell your personal or business data.
We may share information only in the following cases:

• With trusted third-party vendors (e.g., payment gateways, hosting providers) under confidentiality agreements

• When required by law, regulation, or legal process

• To protect our rights, prevent fraud, or ensure service integrity

6. Data Ownership

You own all the data you input into the ERP/CRM system, including customer records, financial data, and uploaded files.
We only process this data on your behalf and do not claim any ownership or rights to your business information.

7. Cookies and Tracking

Our website and SaaS application use cookies to:

• Maintain user sessions

• Analyze system performance

• Improve user experience

You can control or disable cookies through your browser settings, but some features may not function properly if you do.

8. User Rights

Depending on your jurisdiction, you may have the right to:

• Access or download your stored data

• Request correction or deletion of your information

• Withdraw consent for marketing communication

• Request data portability to another service

To exercise these rights, contact us at contact@layraerp.com.

9. Third-Party Integrations

If you integrate third-party tools (e.g., email services, accounting software, payment gateways), their privacy policies will apply.
We are not responsible for the privacy practices of third-party services.

10. SaaS and Enterprise Customers

• SaaS Customers: We host and manage the ERP/CRM on our secure servers.

• Enterprise/On-Premise Clients: You are responsible for managing your own server security and user access.

We may provide periodic security and software updates as per your service agreement.

11. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with the revised effective date.
Continued use of our Services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Asvayuk Technologies PTY
Website: www.layraerp.com
Email: contact@layraerp.com
Address: 6 Claymore Hill, #13-02 Claymore Plaza, Singapore 229571